Return & Exchange Policy – Banna Collections

Last Updated: [20 Jul, 2026]

At Banna Collections, we are committed to providing quality products and a pleasant shopping experience. Please read our Return & Exchange Policy carefully before making a purchase.

Return Eligibility

We accept returns only for defective products.

A product may be considered defective if:

The item has a manufacturing defect.
The product is damaged upon delivery.
An incorrect product was delivered.

To be eligible for a return, the product must:

Be unused and in new condition.
Have all original tags attached.
Be returned with original packaging wherever possible.

Return Window

Customers must initiate a return request within 2 days (48 hours) of receiving the product.

Requests received after the return window may not be eligible for return.

Return Method

Returns are accepted through In-Store Return only.

Customers must contact Banna Collections to arrange the return process and receive further instructions.

Exchanges

We accept exchanges for eligible defective products.

If the requested replacement product is unavailable, we may offer:

An alternative product of equivalent value, or
A refund, subject to approval.

Non-Returnable Items

Returns will not be accepted for:

Change of mind.
Incorrect size selection.
Color variations due to photography, screen settings, lighting, or AI-generated product images.
Minor variations in print placement, embroidery, fabric texture, or handcrafted details.
Products that have been used, washed, altered, or damaged after delivery.
Sale, clearance, promotional, or discounted items unless defective.

Refund Policy

For approved returns of defective products:

Refunds will be issued in Indian Rupees (INR).
No restocking fee will be charged.
Refunds will be processed to the original payment method whenever possible.

Refund Processing Time

Approved refunds are typically processed within 5 business days from the date of return approval.

Actual credit timelines may vary depending on the payment provider or banking institution.

Return Shipping Charges

If the return is approved due to a defective, damaged, or incorrect product, Banna Collections will provide guidance on the return process.

How to Request a Return or Exchange

To initiate a return or exchange request, please provide:

Order Number
Photos of the product
Photos of the packaging (if applicable)
Brief description of the issue

Requests can be submitted via:

Banna Collections

📞 WhatsApp: [085535 10612]

📧 Email: [bannacollections@gmail.com]

Address: BEML Layout 3rd Stage, Rajarajeshwari Nagar, Bengaluru, Karnataka 560098

Policy Summary

Return Accepted > Defective Products Only

Exchanges Accepted > Yes

Product Condition > New & Unused

Return Window > Within 2 Days of Delivery

Return Method > In-Store Return

Refund Currency > INR

Restocking Fee > No Cost

Refund Processing Time > Within 5 Business Days